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1 Rookie

24 Posts

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January 4th, 2024 00:37

Hard drive capacity

New laptop said to have 1tb (1000gb) of space. It is only showing 100gb. NO other drives show. Did I get ripped off?

1 Rookie

24 Posts

January 6th, 2024 18:43

Hey final thank you.

Dell emailed me and basically told me go scratch. Apparently, Dell sends the shell to a 3rd party company (Rockystone electronics) who builds the laptop based on they buyers request of options, then ships it to Amazon then the consumer (or they just ship direct). So clearly, mine WAS a 1tb drive, but they didn't configure the hard drive properly. It's on its way back and I've purchased the same one direct from Dell. What a nightmare! Thanks for your help.

10 Elder

27.5K Posts

January 4th, 2024 00:45

Check the system specifications:  support.dell.com, enter service tag.

1 Rookie

24 Posts

January 4th, 2024 01:07

I did check them. No answers.

10 Elder

27.5K Posts

January 4th, 2024 01:35

Your questions and answers are very, very vague.  What model system is this (Inspiron 3593, 3501, etc.)?  And under Windows, look in the device manager at the storage entry or entries.  You may have a small NVMe SSD for the OS, and a larger hard drive for  storage, particularly with low-end models.

1 Rookie

24 Posts

January 4th, 2024 02:10

@ejn63 ​ Gotcha. The forum made it seem as if that was automatically there. I have an Inspiron 15 3535.

I was able to locate a "storage controllers" tab in Device manager, and opening the tab there are two dropdowns, one is "Microsoft Storage Spaces Controller", the other is "Standard NVM Express Controller"
There is also a "Disk Drives" tab, which shows my hard drive, it is named "KINGSTON SNV2S1000G" (which seems like a good sign, that IS 1TB correct?)
Also, if it helps, this is the heading / advertisement for this laptop -

"Dell 2023 Newest Inspiron 15 3525 Laptop, 15.6" FHD Display, AMD Ryzen 5 5500U Processor up to 4GHz, 16GB RAM, 1TB SSD, AMD Radeon Graphics, Wi-Fi, Bluetooth, Windows 11 Home"

Thanks for helping.

10 Elder

27.5K Posts

January 4th, 2024 12:05

Look for the drive, not the controller.  It is very possible there's a 100G partition on the drive for the Dell recovery utility, but the rest of the drive (or most of it) should be your C: drive.

Go to the "this PC" and look for your C: drive -- what size is showing?

1 Rookie

24 Posts

January 4th, 2024 12:37

@ejn63 ​ Where would I find that? I used the search bar and all that came up was "reset this pc". I know there used to be an icon on the desktop but it seems Windows 11 does not have...

1 Rookie

24 Posts

January 4th, 2024 12:41

Maybe this?

10 Elder

27.5K Posts

January 4th, 2024 12:49

Type in This PC in the search box.  It will open Explorer.

1 Rookie

24 Posts

January 4th, 2024 23:10

Yeah it doesn't though. As I mentioned it only comes up to reset my pc  :(

1 Rookie

24 Posts

January 4th, 2024 23:13

Maybe this?



10 Elder

27.5K Posts

January 4th, 2024 23:18

Someone altered that drive after the system shipped -- the drive would not be named Skynet2 on a Dell Windows installation from the factory.

That is a 1T SSD -- why it's partitioned with only a 100G C: drive is a question whoever sold or configured the system will have to answer.

1 Rookie

24 Posts

January 5th, 2024 01:13

@ejn63 ​ I named it Skynet lol. So once it's partitioned to 100gb it can't be reversed?

10 Elder

27.5K Posts

January 5th, 2024 02:29

It can be, but it may ultimately require a complete reinstall of Windows.

You can open the disc manager (start-run-diskmgmt.msc) to see whether the rest of the drive is unpartitioned, but it's entirely odd the system would have been partitioned from Dell (or was this a refurbished system, where a prior owner may have done that)?

1 Rookie

24 Posts

January 5th, 2024 02:55

It's brand new, or at least was advertised as such from Amazon. And again, the Skynet thing I just right-clicked the C: drive in file manager and changed the name. I like to know what's what on my home network ;)

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