My NumPad/KeyPad is not working, what should I do?

If your NumPad/KeyPad is not working, try the suggestions below:

• Make sure that the NumLock key is enabled. If pressing the key once doesn’t enable NumLock, press and hold the key for five seconds.

  

• Verify that the correct keyboard layout is selected in Windows Settings and that the layout matches your keyboard.

• Try enabling and disabling other toggle keys such as Caps Lock, Scroll Lock, and Insert while checking if the number keys work on different apps or programs.

• Disable Turn on Mouse Keys :

  1. Open the Ease of Access Center  — click the Start  key, then click Control Panel > Ease of Access and then Ease of Access Center .

  2. Click Make the mouse easier to use .

  3. Under Control the mouse with the keyboard , uncheck Turn on Mouse Keys .

• Disable Sticky Keys, Toggle Keys & Filter Keys :

  1. Open the Ease of Access Center  — click the Start  key, then click Control Panel > Ease of Access and then Ease of Access Center .

  2. Click Make the keyboard easier to use .

  3. Under Make it easier to type , make sure all checkboxes are unchecked.

• Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch, or something similar.

• Make sure the keyboard drivers are updated. Click here  to learn how to do this in Windows.

• Try using the device with a new or different user profile.

• Test to see if the mouse/keyboard or receiver on a different computer.